Shipping & Delivery Policy

1. Overview

samayshakti is committed to delivering your orders safely and on time. This Shipping Policy outlines our delivery process, timelines, and charges.

2. Shipping Coverage

We currently ship to all locations within India. We do not offer international shipping at this time.

3. Shipping Charges

We believe in providing the best value to our customers. All our products are delivered FREE of cost to your doorstep, regardless of order value or location.

4. Delivery Timeline

Delivery times vary based on your location:

Note: Delivery times are estimates and may vary due to unforeseen circumstances like weather conditions, holidays, or courier delays.

5. Order Processing

• Orders are processed within 1-2 business days of confirmation
• Orders placed on weekends/holidays will be processed on the next business day
• You will receive order confirmation via email immediately after placing your order
• Shipping confirmation with tracking details will be sent once your order is dispatched

6. Order Tracking

Once your order is shipped, you can track it using:

• Tracking ID: Provided in the shipping confirmation email
• My Orders: Log in to your account and check order status
• Courier Website: Visit the courier partner's website with your tracking number

7. Shipping Partners

We work with trusted courier partners to ensure safe delivery:

• India Post
• Delhivery
• Blue Dart
• DTDC
• Other reliable couriers based on location

8. Address Details

Please ensure your shipping address is complete and accurate:

• Full name of recipient
• Complete address with landmark
• City, State, and PIN code
• Active phone number for delivery coordination

9. Failed Delivery Attempts

In case of failed delivery due to:

• Customer unavailability: Courier will make 2-3 delivery attempts
• Incorrect address: Please contact us immediately to update address
• Refusal to accept: Return shipping charges may apply

After failed attempts, the package will be returned to us. You may need to pay return shipping charges for reshipment.

10. Product Packaging

We take utmost care in packaging:

• Products are packed in high-quality, tamper-proof packaging
• Fragile items are packed with extra protective material
• All packages are sealed to ensure product safety
• Invoice and authenticity certificate included

11. Delivery Inspection

Upon delivery, please:

• Check the package for any visible damage
• Verify product quantity and condition before accepting
• Report any damage or discrepancy immediately to our customer support
• Take photos/videos if package appears damaged

12. Holidays & Special Circumstances

Delivery may be delayed during:

• National holidays and festivals
• Natural calamities or extreme weather conditions
• Political unrest or local restrictions
• Peak sale seasons (high order volume)

We will notify you of any expected delays via email or SMS.

13. Contact Us

For shipping-related queries, please contact us:

• Email: info@samayshakti.com
• Phone: +918825180080
• Support Hours: Monday - Saturday, 10 AM - 6 PM IST